Refund policy

No Returns or Exchanges

Due to the perishable nature of our products, and for reasons of hygiene and health protection, we do not accept returns or exchanges once an order has been sent.

However, if you experience any issue with your order, please contact us as soon as possible at info@laureaolive.com . We will review the situation and work with you to find an appropriate solution.

 Defective, damaged product or shipping error
Please inspect your order upon reception and contact us within 72 hours, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. . This early notification is especially important if the outer packaging arrives damaged, opened, wet, or clearly deteriorated.

 Laurea will resolve the issue, either by replacing the product or issuing a refund, as appropriate and in accordance with applicable regulations.

Right of withdrawal
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, the product must be returned in its original condition, with all its components included. Withdrawal will not be accepted for products that, for reasons of health protection or hygiene, have been unsealed, handled, or damaged after delivery. In particular, as this is a food product, returns of boxes or bottles whose safety seals have been removed or tampered with will not be accepted.

Except in the case of a defective product, an order error, or an issue attributable to L’Aurea, the cost of return shipping will be borne by the customer and deducted from the amount to be refunded, as follows:
• Mainland Spain: €3.99
• Balearic Islands: €5.99
• European Union: €4.99

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@laureaolive.com.